CUSTOMER SERVICE WELCOME

Welcome to our online store, SereneComfort.com. We value your patronage and respect your time. Our commitment to you is that we will do our best to make your shopping experience a pleasant, easy, and serene experience from the time you first enter our store until you open your "packed with care" product. If you have any comments, suggestions, questions or concerns at any time, please email us. We love to hear from you. Thank you for visiting and please come again.

SHIPPING

Free Shipping Offer: Free Priority Mail Shipping is applied when product total for each shipping address reaches $50 after any coupons have been applied and excluding taxes, gift wrap and shipping charges.

We are pleased to offer a special shipping offer of free standard shipping on all orders over $50 (as stated above) and a flat rate of $4.95 for orders under $50. Our standard shipping is by U.S. Priority Mail. We ship next business day unless there are difficulties in processing your order. We will contact you within 24 hours if there is an issue with your order. The Post Office quotes 2-3 days delivery time. 

Shipping 

We are pleased to offer our flat rate USPS Priority Mail shipping on all orders for only $4.95. Most orders are shipped out within one business day of receipt (occasionally orders are shipped out within two business days). We use Priority mail shipping -- the Post Office quotes 2 delivery days (including Saturdays) for most zip codes but quotes 3 delivery days to some areas. Example: Place order on Tuesday, it will ship out on Wednesday or Thursday, and for most zip codes will be delivered by Friday or Saturday. A small percentage of zip codes require 3 day delivery - for those, packages will arrive either Saturday or Monday. We will ship out in the timeframe we state contingent upon the customer supplying us with a valid shipping address and correct billing information (address and phone number provided must match the credit card billing address so that the credit card verification service approves). Please be sure to include a phone number where we can reach you in the morning in case we need more information.

U.S. SHIPMENTS AND CREDIT CARDS ONLY

We apologize for any inconvenience, but Serene Comfort orders must contain both "bill to" and "ship to" U.S. addresses. Credit cards must be issued by U.S. financial institutions and associated with a U.S. billing address. We are only able to ship to addresses within the United States.Our experience with thousands of packages mailed is that the Post Office is almost always within the 2-3 day window for delivery; however, for that occasional missed delivery date, please allow an extra day for delivery. Also, you may want to view our "tips" for locating your package below.

IF YOUR PACKAGE HASN’T ARRIVED WHEN YOU THOUGHT IT WOULD:

During the five years that we have used Priority Mail to ship out packages, it is very rare for a package to not be delivered. However, every delivery service will occasionally have delayed or lost packages. If your package still hasn’t arrived, here are a few tips our customers have shared with us over the years that have resulted in locating the package as soon as possible: 1. Contact your local post office to see if the package is at the post office. 2. Look in mailboxes, back doors, side porches or other non-customary places where a temporary postal delivery person may have left the package. 3. Check with neighbors to see if the package was erroneously left with them. 4. If you didn’t receive a tracking number, please check your spam folder as our shipping system automatically sends tracking information directly to the email that you provided. If your attempts to locate the package are unsuccessful, please know that we will work with you to locate the package or replace it if necessary. Our customer service team will be happy to assist you.

RETURNS

Please see our return policy under the tab "RETURNS".

CONTACT OUR CUSTOMER SERVICE TEAM

You are welcome to email us with any questions or comments at Customer Service. You may also phone us toll free at 1-866-296-8311. We appreciate your business and want to make shopping with us a pleasurable and relaxing experience. Please let us know how we can help you.

Selected Testimonials from Serene Comfort Shoppers  View more testimonials here.

Thanks again for the fast, courteous and knowledgeable customer service and a great product, my bed jacket. I LOVED IT! (C.B., NY)

Thank you for your personal attention. I received my order last Friday and am all ready for Christmas now. I will recommend your store to all my friends. The products are wonderful! (MP, CA)

Thank you so much for following up with me this morning. I just knew there was someone out there who still understood the meaning of customer service. And voila ! It is you ! You can rest assured I'll visit your website for future orders. (J.N., TN)

Thank you for your excellent customer care regarding my recent return. I appreciated your phone calls and emails, unfortunately the product wasn't quite right for my wife. I wish all the retailers and online vendors I buy from were as attentive as you. (P.B., VA)