Welcome to our SereneComfort.com - an online store dedicated to comfort. We value your patronage and respect your time. Our commitment to you is that we will do our best to make your shopping experience a pleasant, easy, and serene experience from the time you first enter our store until you open your "packed with care" purchases. If you have any comments, suggestions, or questions, please email us. We love to hear from you!
How Shipping Works:
Shipping costs a flat rate of $4.95 per address. We are currently offering a free shipping offer on all orders of $100 or more. We ship by U.S. Priority Mail within one to two business days of the day the order was placed. The post office quotes 2-3 days delivery. We do not offer expedited shipping.
We are shipping from Massachusetts - depending on where you are located, Priority Mail will take between 2 and 3 days to arrive. To ensure that your order is shipped out promptly, you need to provide us with a valid U.S. Postal Service shipping address (U.S. Addresses only) and correct billing information (address and phone number must match the credit card billing address so that the credit card verification service approves - credit cards must be issued by U.S. financial institutions and associated with a U.S. billing address). We are unable to ship to APO/FPO/DPO addresses at this time. If you or a gift recipient receives your mail at a P.O. Box, please use that as your shipping address. We will contact you within 24 hours if there is an issue with your order; please be sure to include a phone number where we can reach you in the morning in case we need more information.
We do not currently offer overnight shipping. We ship by U.S. Priority Mail which takes 2-3 days.
SHIPMENTS TO MULTIPLE LOCATIONS
Shipments to multiple locations on your order will be billed a shipping charge for each location.
U.S. SHIPMENTS AND CREDIT CARDS ONLY:
Serene Comfort orders must contain both "bill to" and "ship to" U.S. addresses. Credit cards must be issued by U.S. financial institutions and associated with a U.S. billing address. We are unable to ship to APO/FPO/DPO addresses at this time.
PACKAGE HASN'T ARRIVED YET?
During the 6+ years that we have used Priority Mail as our primary shipping option, it is very rare for a package to not be delivered. However, every delivery service will occasionally have delayed or lost packages. If your package hasn't arrived when you thought it would, the first step is to check the tracking number provided with your ship notification email. Here are a few tips our customers have used to successfully locate the package:
1- contact your local post office to see if the package is at the post office
2- look in mailboxes, back doors-side porches or other non-customary places where a temporary postal worker may have left the package
3- check with neighbors to see if the package was left with them in error
4- if you didn't receive your email with tracking information, please check your spam folder as our shipping system automatically sends tracking information to the email that you provided.
If your attempts to locate the package are unsuccessful, please know that we will work with you to locate the package or replace if necessary. Our customer service team will be happy to assist you.
We accept Visa and MasterCard credit cards and Paypal.
Credit cards must be issued by U.S. financial institutions and associated with a U.S. billing address. We are unable to ship to APO/FPO/DPO addresses at this time.
We are currently not offering gift wrap. Any gift message that you type into your order will accompany your order.
CONTACT OUR CUSTOMER SERVICE TEAM
You are welcome to contact us with any questions or comments.
By Email: Customer Service or By Toll Free Call: 1-866-296-8311 Available by phone 8:30 AM - 3:00 PM EST Monday through Friday. If our customer service team cannot take your call immediately, please leave a message. All calls are responded to in the order in which they are received.
Selected Testimonials from Serene Comfort Shoppers
View more testimonials here.
I just wanted to tell you that I received my first order from your company. It was an Eagle Ray dress with a fern print. It is beautiful, high quality, and was received within one week of my order. I will definitely recommend you to others and will order from you again. I wanted to let you know I am very happy. Thank you! (K.O., UT)
Thanks again for the fast, courteous and knowledgeable customer service and a great product, my bed jacket. I LOVED IT! (C.B., NY)
Thank you for your personal attention. I received my order last Friday and am all ready for Christmas now. I will recommend your store to all my friends. The products are wonderful! (MP, CA)
Thank you so much for following up with me this morning. I just knew there was someone out there who still understood the meaning of customer service. And voila ! It is you ! You can rest assured I'll visit your website for future orders. (J.N., TN)
Thank you for your excellent customer care regarding my recent return. I appreciated your phone calls and emails, unfortunately the product wasn't quite right for my wife. I wish all the retailers and online vendors I buy from were as attentive as you. (P.B., VA)
At Serene Comfort, our goal is to offer you wonderful products meeting high standards of value, quality and comfort.
Please take the time to check the size as soon as possible.
If you do need to return your Serene Comfort purchases, please follow our return policy so that your exchange or credit will be as easy as possible for you.
Serene Comfort Return Policies: Except as specifically noted, returns are accepted within 120 days of purchase when products are in new condition and are unworn, unwashed, with original tags attached and packaging materials included. Please be careful when trying on... we cannot accept returns of garments damaged by make-up, perfume, and stains. Shipping charges are not refundable.
Jewelry must be in unworn condition and in original packaging to be eligible for return; due to health regulations, earrings are not returnable and we are not able to accept returns of necklace/earring sets.
Socks and Pillow Cases must be brand new, unused and unopened to be accepted for return.
Serene Comfort Return Procedures
FOR REFUNDS: If you are seeking a refund of the purchase price, please mark the outside of the package with RAR. Please include the packing slip or, if not available, your name, a daytime phone number, the order number (if a gift, please provide the purchaser's name). Please send the product, including all tags to the address below. After receipt of the return, your refund will take 10-14 business days. We cannot refund your original shipping charges.
FOR EXCHANGES: If you are looking for an exchange, please mark the outside of the package with RAE. Please include the packing slip or, if not available, your name, a daytime phone number, the order number (if a gift, please provide the purchaser's name) and include the size and color of the item you wish to exchange for. We will make the exchange promptly upon receipt of your return - we do not charge you the cost of shipping an exchanged item to you. If we no longer have your desired item in stock, we will contact you with alternate options. Please send the product, including all tags (and slipper hangers if applicable) to the address below.
FOR EXPEDITED EXCHANGES: If you prefer an expedited exchange, please place a new order. We will send this order out right away and charge your credit card. We will refund the original purchase price and exchange shipping charge when we receive your return. Please mark the outside of the returned package with RAE-EX. Please include the packing slip or, if not available, your name, a daytime phone number, the order number (if a gift, please provide the purchaser's name). So that we can refund you the shipping charges of the "expedited exchange" order, please include the new order #. Please send the product, including all tags (and slipper hangers if applicable) to the address below.
Please send all packages to:
482 Southbridge St Ste 3
Auburn, MA 01501
We recommend insuring the package for the value of the product as we cannot issue refunds or exchanges until we receive the returned product.
Please notify us immediately if an item is damaged or defective for a special return authorization. Please be aware that some natural fibers contain weaves or other characteristics that are intrinsic to the fiber and not a defect.