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RETURNS
At Serene Comfort, our goal is to offer you wonderful products meeting high standards of value, quality and comfort.
Please take the time to check the size as soon as possible.
If you do need to return your garment or slippers, please follow our return policy so that your exchange or credit will be as easy as possible for you.
Serene Comfort Return Policies: Returned purchases should be unworn and unwashed with original tags attached and packaging materials included. Please be careful with make-up and perfume as they can damage garments making it impossible for us to restock them and give you credit. Likewise, please try slippers on a clean surface to ensure that the soles stay clean. Returns will be accepted within 180 days of delivery so that we can exchange or credit your credit card for the product purchase price. Exclusions: All Pillowcases and Underwear must be brand new, unused and unopened to be eligible for return.
Serene Comfort Return Procedures
FOR REFUNDS: If you are seeking a refund of the purchase price, please mark the outside of the package with RAR. Please include the packing slip or, if not available, your name, a daytime phone number, the order number (if a gift, please provide the purchaser's name). Please send the product, including all tags (and slipper hangers if applicable) to the address below. After receipt of the return, your refund will take 10-14 business days. We cannot refund your original shipping charges.
FOR EXCHANGES: If you are looking for an exchange, please mark the outside of the package with RAE. Please include the packing slip or, if not available, your name, a daytime phone number, the order number (if a gift, please provide the purchaser's name) and include the size and color of the item you wish to exchange for. We will make the exchange promptly upon receipt of your return - we do not charge you the cost of shipping an exchanged item to you. If we no longer have your desired item in stock, we will contact you with alternate options. Please send the product, including all tags (and slipper hangers if applicable) to the address below.
FOR EXPEDITED EXCHANGES: If you prefer an expedited exchange, please place a new order. We will send this order out right away and charge your credit card. We will refund the original purchase price and exchange shipping charge when we receive your return. Please mark the outside of the returned package with RAE-EX. Please include the packing slip or, if not available, your name, a daytime phone number, the order number (if a gift, please provide the purchaser's name). So that we can refund you the shipping charges of the "expedited exchange" order, please include the new order #. Please send the product, including all tags (and slipper hangers if applicable) to the address below.
Please send all packages to:
Serene Comfort
482 Southbridge St, Ste 3-135
Auburn, MA 01501
We recommend insuring the package for the value of the product as we cannot issue the refund until we receive the returned product.
Damaged Merchandise: Please notify us immediate if an item is damaged or defective for a special return authorization. Please see the section below which discusses the characteristics of natural fibers such as sheepskin and silk.
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