Welcome to - an online store dedicated to comfort and now incorporating a shopping resource site where we bring  you wonderful products, special offers, gift giving guides and great values.  

COUPONS:  All Coupons offered for Serene Comfort Products apply only to "Add to Cart" products sold and shipped by Serene Comfort. Serene Comfort coupons cannot be combined and the code needs to be entered during the checkout process. Brand Partners may offer exclusive coupons to Serene Comfort customers which are entered on their site and are subject to change between the times we publish them and a customer visits their site.

SHIPPING (for orders placed at SereneComfort store only); any purchases from our partnering stores are subject to their shipping policies!

HOW U.S. SHIPPING from Serene Comfort Store WORKS: 

We are currently offering free shipping within the U.S. for all orders $60 and more (based on the order cost after coupons applied) and all other orders ship for only $3.99 per delivery address! We ship by USPS Ground Advantage within 1-3 business days of the day an approved* order was placed. Depending on the ship to address, it will typically take 2-7 shipping days from our warehouse in Massachusetts. We are not offering expedited shipping at this time.


*Approved Orders: To ensure that your order is shipped, you need to provide us with a valid U.S. Postal Service shipping address (U.S. Addresses only) and correct billing information (address and phone number must match the credit card billing address so that the credit card verification service approves - credit cards must be issued by U.S. financial institutions and associated with a U.S. billing address). If you or a gift recipient receives your mail at a P.O. Box, please use that as your shipping address. We will contact you within 24 hours if there is an issue with your order - please be sure to include a phone number where we can reach you in the morning in case we need more information.

EXPEDITED SHIPPING: We do not currently offer overnight or expedited shipping. We ship by USPS which typically takes 2-7 days for delivery from Massachusetts.

SHIPMENTS TO MULTIPLE LOCATIONS: Shipments to multiple locations on your order will be billed a shipping charge for each location.


During the 20 years that we have used USPS as our primary shipping option, it is very rare for a package to not be delivered. However, every delivery service will occasionally have delayed or lost packages. If your package hasn't arrived when you thought it would, the first step is to check the tracking number provided with your ship notification email. Here are a few tips our customers have used to successfully locate the package:

  1. Contact your local post office to see if the package is at the post office
  2. Look in mailboxes, back doors-side porches or other non-customary places where a temporary postal worker may have left the package
  3. Check with neighbors to see if the package was left with them in error
  4. If you didn't receive your email with tracking information, please check your spam folder as our shipping system automatically sends tracking information to the email that you provided.

If your attempts to locate the package are unsuccessful, please know that we will work with you to locate the package or replace if necessary. Our customer service team will be happy to assist you.



We accept Visa, MasterCard and Paypal.

Credit cards must be issued by U.S. financial institutions and associated with a U.S. billing address. Credit and debit cards will be charged when you place the order.


We are currently only shipping domestically within the U.S. and do not offer international shipments nor shipments to APO addresses.


We are currently not offering gift wrap. Any gift message that you type into your order will accompany your order.


You are welcome to contact us with any questions or comments. For fastest response, please email us. 

By Email:

By Toll Free Call:    1-866-296-8311 

If our customer service team cannot take your call immediately, please leave a message. All calls are responded to in the order in which they are received.


From Serene Comfort Shoppers - View more testimonials here.

I just wanted to tell you that I received my first order from your company. It was an Eagle Ray dress with a fern print. It is beautiful, high quality, and was received within one week of my order. I will definitely recommend you to others and will order from you again. I wanted to let you know I am very happy. Thank you! (K.O., UT)

Thanks again for the fast, courteous and knowledgeable customer service and a great product, my bed jacket. I LOVED IT! (C.B., NY)

Thank you for your personal attention. I received my order last Friday and am all ready for Christmas now. I will recommend your store to all my friends. The products are wonderful! (MP, CA)

Thank you so much for following up with me this morning. I just knew there was someone out there who still understood the meaning of customer service. And voila ! It is you ! You can rest assured I'll visit your website for future orders. (J.N., TN)

Thank you for your excellent customer care regarding my recent return. I appreciated your phone calls and emails, unfortunately the product wasn't quite right for my wife. I wish all the retailers and online vendors I buy from were as attentive as you. (P.B., VA)


At Serene Comfort, our goal is to offer you wonderful products meeting high standards of value, quality and comfort.

Please take the time to check the size as soon as possible.

1. SERENE COMFORT WEBSITE:  If you made the purchase directly from the Serene Comfort website, please follow the procedures below. 
2, BRAND PARTNER PURCHASES: We are now offering purchasing opportunities with brand partners - if you selected a SHOP NOW link and purchased from another shopping website, you need to make any returns in accordance with that shop's policies and procedures.  If you are unsure where you purchased an item, please check packing slips, receipts and credit card statements to determine where to return.

SERENE COMFORT RETURNS: If you do need to return your Serene Comfort purchases, please follow our return policy so that your exchange or credit will be as easy as possible for you.

Serene Comfort Return Policies: Except as specifically noted, returns are accepted within 30 days of purchase when products are in new condition and are unworn, unwashed, with original tags attached and packaging materials included. Please be careful when trying on... we cannot accept returns of garments damaged by make-up, perfume, and stains. Shipping charges are not refundable.


For Intimates: Due to our policy to maintain the sanitary condition of underwear for you and all buyers, ONLY unopened and unworn undergarments are eligible for a refund.


FOR REFUNDS: Please include the packing slip or, if not available, your name, a daytime phone number and the order number (if a gift, please provide the purchaser's name). Please send the product, including all tags to the address below. After receipt of the return, your refund will take 10-14 business days. We cannot refund your original shipping charges if there were any.

FOR EXCHANGES: Exchanges are treated as new orders. Please return your original item for a refund and create a new order if you need a different size or color.

Please send all packages to:
Serene Comfort
482 Southbridge St Ste 3
UPS #135
Auburn, MA 01501

We recommend insuring the package for the value of the product as we cannot issue refunds or exchanges until we receive the returned product.

Damaged Merchandise:

Please notify us immediately if an item is damaged or defective for a special return authorization. Please be aware that some natural fibers contain weaves or other characteristics that are intrinsic to the fiber and not a defect.