INTERNATIONAL SHIPPING


International shipping refers to a shipment to any location that requires export documentation. Please review our international shipping policies and procedures contained on this page.

Serene Comfort will now be offering selected international shipping to: 

APO, FPO, DPO Destinations

Australia      Austria      Belgium      Bermuda      Brazil      Canada      Costa Rica      Denmark      Ecuador      Finland      

France      Germany      Hong Kong      Hungary      Indonesia      Israel      Italy      Japan      Kuwait      Luxembourg     

Netherlands      New Zealand      Philippines      Poland      Portugal      Qatar      Republic of Ireland      Romania     

Saudi Arabia      Singapore      South Africa      South Korea      Spain      Sweden      Switzerland      Taiwan

United Kingdom


Please review below policies and charges unique to your shipping destination, ordering & payment procedures, and our international exchange and return policies which, by necessity, differ from our domestic shipping policies. Please note that you are responsible for any tax or duty payments assessed by the destination country.

 

INTERNATIONAL ORDERING ONLINEPlease note that our website does not have the ability to check international addresses for accuracy.  When you see the orange address verification box, check your address for accuracy and then click “CONTINUE”.  If you wish to clarify your shipping address, please use the delivery instructions box at checkout. Please include your local phone number with your order as some countries require it as part of export documentation.

 

Ordering by Phone or Email – If you prefer you can also call in an order during our business hours at 866-296-8311 or 508-459-7500.  You can also start off by submitting information by email to customercare@serenecomfort.com.  Please note do not send payment information by email.

 

Possible Exclusions: Please note that some products might not be appropriate for our method of shipment or may not be allowed by the destination country. We reserve the right to remove these items from an order and will contact you prior to processing of the order.  Please see specific shipping destination instructions and procedures below.

 

International Payments: We accept PayPal, Visa, and MasterCard. 

 

Currency: All amounts shown on the Serene Comfort website are in U.S. Dollars. If there is an amount shown elsewhere in a foreign currency that differs because of fluctuating exchange rates, then the amount shown on the Serene Comfort website is the binding correct amount. 

 

 

International Order Processing Time: International orders are typically shipped out within 1 to 3 business days from the receipt of the order.

 

COUPONS

 

Unlike many retailers, we are happy to accept a product coupon to be used in international orders if you have a valid one at the time of the order. The value of these coupons can significantly offset shipping costs. This coupon cannot be combined with any other coupons.

 

DUTIES, TARIFFS and TAXES

 

Duties and taxes are determined by the destination country.  They are based upon such things as the type of product, fabric, country of origin, weight, etc.  Since we have such a wide variety of products and each destination country has its own rules we cannot give you an estimate of the cost. You will also be responsible for any Taxes and Duty payments that will be required by the destination country prior to taking possession of the package.

 

APO, FPO, DPO DESTINATIONS – Shipping & Handling Costs

 

We will now extend our shipping to APO, FPO, DPO Destinations which will ship, in most cases, using our standard US domestic postage rate and policies ($4.95 Under $50; Free over $50).  If there is a different rate applied by the USPS to a specific destination, we will notify you prior to completing the order.

 

CANADA - Shipping & Handling Costs

 

All shipments to Canada will be by United States Postal Service (USPS). The final stage of the delivery will be made by Canada’s own postal service.    Please include both your email address and phone number with the order for export documentation and notification. You will be charged by Serene Comfort for the shipping charge.  You will also be responsible for any Taxes and Duty payments that will be required by the destination country prior to taking possession of the package.

 

 

Canada Option 1: Priority Mail International

The estimated (but not guaranteed) delivery time is 6 to 10 business days for major markets. That does not include the time to submit and process the order. Product Order amounts are net of any coupons.

Flat Rate shipping and handling costs for Priority Mail International are as follows:

$23.00 – Orders up to $95

$28.00 – Orders $95.01 - $200

$33.00 – Orders Over $200

 

 

Canada Option 2: USPS 1st Class Package International

The estimated (but not guaranteed) delivery time is 7 to 21 business days for major markets. That does not include the time to submit and process the order. Product order amounts are net of any coupons. Because of package size limitations, bulky polyester fleece type items are not eligible for 1st Class Shipping.

Flat Rate shipping and handling costs for USPS 1st Class Package International are as follows:

$17.00 - Orders up to $169.99

Free     - Orders over $170.00

 

 

 

OTHER COUNTRIES – Shipping & Handling Costs

 

Serene Comfort is currently shipping to the countries listed at the top of this page. Other countries will be added over time. All shipments will be by United States Postal Service (USPS). The final stage of the delivery will be made by the destination country’s own postal service.  Please include both your email address and phone number with the order for export documentation and notification. You will be charged by Serene Comfort for the shipping charge.  You will also be responsible for any Taxes and Duty payments that will be required by the destination country prior to taking possession of the package. 

 

International Shipping Option 1: Priority Mail International

The estimated (but not guaranteed) delivery time is 6 to 10 business days for major markets. That does not include the time to submit and process the order. Product Order amounts are net of any coupons.

$28.00 – Orders up to $85

$38.00 – Orders $85.01 - $200

$45.00 – Orders Over $200

 

International Shipping Option 2: USPS 1st Class Package International
The estimated (but not guaranteed) delivery time is 7 to 21 business days for major markets. That does not include the time to submit and process the order. Product order amounts are net of any coupons. Because of package size limitations, bulky polyester fleece type items are not eligible for 1st Class Shipping.

Flat Rate shipping and handling costs for USPS 1st Class Package International are as follows:

$22.00 - Orders up to $169.99

Free     - Orders over $170 

 

 

 

INTERNATIONAL RETURNS AND EXCHANGES

 

Exchanges: All items sent back as exchanges are processed as regular returns.  If you want the same item in a different size, please submit a new order for that item. There is no free shipping for an exchange.

 

Returns: International shipment returns are accepted within 60 days of the shipment date from Serene Comfort when products are in new condition and are unworn, unwashed, with original tags attached and packaging materials included. Please be careful when trying on... we cannot accept returns of garments damaged by make-up, perfume, and stains.  Shipping charges along with any duty or tax payments are not refundable.  The customer is responsible for all costs associated with returning the product. We recommend insuring the package for the value of the product as we cannot issue refunds until we receive the returned product.  Any item that you believe is damaged or defective can also be returned for a refund of the product cost only.  Please send the product, including all tags to the address below.

Please send all packages to:
Serene Comfort
482 Southbridge St
Suite 3 #135
Auburn, MA 01501  USA

INTERNATIONAL PACKAGE TRACKING

 

All Priority Mail and most 1st Class International shipments will include tracking information.  Please monitor the shipment tracking since it will be relied upon for delivery verification in countries that continue the tracking process.  We need to be notified of any problem in a timely basis from your expected delivery date to be eligible for a refund.

 

INTERNATIONAL ORDERS - SECURITY REVIEW

 

To protect customers and Serene Comfort, we closely review all international orders for any signs of fraudulent activity.  If there are any issues related to the order that are typical of possible fraud, we reserve the right to limit the size of the order or cancel it.  If an order is placed that is unusually large, it will be reviewed more closely and may be subject to adjustment.  We will not ship multiple orders to a customer until we receive confirmation that the previous one has been received with no problems.  The ship to address on an order must be the same as the bill to address.

 

INTERNATIONAL SIZING

Commonly Used Conversion Chart Sizes

 

U.S. and Canada Australia U.K. Europe Japan
 2  6  4  32   5
 4  8  6  34   7 
 6  10  8  36  9
 8  12  10  38  11
 10  14  12  40  13
 12  16  14  42  15
 14  18  16  44  17
 16  20  18  46  19
 18  22  20  48  21
 20  24  22  50  23
 22  26  24  52  25
 24  28  26  54  27
 26  30  28  56  29
 28  32  30  58  31

 

 

 

Currency: All amounts shown on the Serene Comfort website are in U.S. Dollars. If there is an amount shown elsewhere in a foreign currency that is different because of a fluctuating exchange rate, then the amount shown on the Serene Comfort website is the binding correct amount.